![]() Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together.If this was easy we would never have met. Please try to match our commitment to you with your patience toward us. First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. ![]() If you would allow me to call you by your first name I would prefer to do that. My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary. Greetings Ragnarviking and to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.
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